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Return policy

Effective Date: May 5, 2025
Website: https://www.skincentury.co.uk
Contact Email: info@skincentury.co.uk

1. Our Commitment

At Skin Century, we take pride in the quality of our skincare and soy candle products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • Returns must be initiated within 14 days of receiving your order.

  • Proof of purchase (e.g., order number or confirmation email) is required.

Note: Due to hygiene reasons, we cannot accept returns on opened skincare products or candles that have been lit.

3. How to Initiate a Return

To request a return:

  1. Email us at info@skincentury.co.uk with your order number and reason for the return.

  2. We will provide return instructions and a return address.

  3. You are responsible for covering return postage costs unless the item is faulty or incorrect.

4. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  • Contact us within 48 hours of receiving the package.

  • Include photos of the item and packaging.

  • We will either send a replacement or issue a full refund at no extra cost to you.

5. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the status.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We currently do not offer exchanges. If you would like a different item, please return the original and place a new order.

7. Non-Returnable Items

We cannot accept returns on:

  • Used or opened skincare products

  • Burned or used candles

  • Gift cards or promotional items

8. Questions or Concerns?

If you have any questions regarding returns, refunds, or exchanges, feel free to reach out to us:

📧 Email: info@skincentury.co.uk
🌐 Website: https://www.skincentury.co.uk

Business Address:  61 Bridge Street, Kington, HR5 3DJ.

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